Vacuuming and brushing are included with our Premium Plus and Signature Plus Plans. Our Essential Plus Plan is a great option for customers who have their own automatic pool cleaner. It includes brushing of horizontal surfaces, such as steps and ledges, to help prevent algae growth, but does not include manual vacuuming.

Yes, for the most part, excluding holiday weeks or other normal issues that can put us behind.

We generally service pools rain or shine. Heavy rain or thunder and lightning storms will get chemical only service with baskets and cleaner emptied. We can’t risk our technicians being electrocuted with a metal pole in a body of water while there’s lightning in the area. While service may be limited during a storm, the following week we will more than make up for lack of service with the amount of work and chemicals needed to bring the pool back to stable.

Hurricanes & Tropical Storms: In the event of a hurricane or tropical storm, there will be no service. Severe weather may result in excessive leaves and debris. Once regular service resumes, our technician will make every effort to remove debris during the scheduled visit. Additional visits may be needed to fully clean the pool. Any additional cleanup will be billed separately on a case-by-case basis.

A1A Pools observes the following holiday schedule:

New Year’s Day – No Service

Independence Day – Service will be completed before or after the holiday.

Labor Day – Service will be completed before or after the holiday.

Thanksgiving Day – No Service

Week of Christmas – No Service

No credits are provided for holidays when service is not performed. Our monthly service rates are based on 48 weeks of service per year. The remaining 4 weeks are built into our annual service schedule to account for holidays, vacation, weather, training, and other scheduled breaks. These dates are already accounted for in calculating the monthly service fee.

Filter cleanings for single-cartridge filters are included only with Premium Plus Plan. With Signature Plus and Essential Plans, they’re billed separately on a quarterly basis.

It is the customer’s responsibility to allow us into the backyard,. There are no credits for locked gates or blocked access. If access to the pool is unavailable due to a locked gate, blocked access. We will do our best to secure an alternative date/time within the week if at all possible. If we are able to reschedule there will be a $25.00 convenience fee assessed.

If a part that cost $50 or less is broken, we replace it, add a picture to the report showing the damaged part and add the charge to the next invoice. Anything over $50 requires customer approval.

We operate on a month to month service agreement; which can be cancelled anytime by either party.